beetail steel industrial customer service number

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Politique d’expédition

Beetail Steel Industrial LLC – Shipping Policy

Effective Date: November 1, 2025

Thank you for choosing Beetail Steel Industrial LLC. We take pride in ensuring timely and secure delivery of our products, including prefab houses, guard shacks, portable restrooms, storage shelters, commercial ovens, concession trailers, and restroom trailers.

1. Domestic Shipping (United States)

Shipping Locations:
We ship primarily from our California and New Jersey distribution centers.

Estimated Delivery Time:

  • In-stock items: 7–10 business days.

  • Custom-made or out-of-stock items:
    Production time: approximately 25 business days.
    Transit time after production: approximately 35 business days.

  • Large custom projects (e.g., prefab houses, guard shacks, trailers):
    Production time: approximately 45 business days.
    Transit time after production: approximately 35 business days.

    Total estimated timeframe is approximately 80 business days, unless otherwise stated in your quote or sales agreement.

Delivery times may vary depending on order volume, weather, or carrier conditions.

2. International Shipping

We offer international shipping to the following countries:
Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, United Kingdom, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, and Switzerland.

Estimated Delivery Time: 60–70 business days.
Flat Rate Shipping Cost: USD $250 (may vary for oversized items).

Delivery delays can occasionally occur due to customs or international logistics.

3. Order Processing and Tracking

You will receive a Shipment Confirmation Email once your order has been shipped, which will include tracking information. Tracking numbers typically become active within 24 hours.

Order Cut-Off Time: 2:00 PM (ET), Monday–Friday.
Orders placed after this time will be processed the next business day. Orders placed on weekends or holidays will be processed on the next business day.

Orders are processed Monday through Friday, excluding federal holidays.

4. Custom Orders and Lead Times

Many of our products are custom-built to order. Lead times are always disclosed on your quotation or order confirmation.
If a longer production or delivery time is expected, this will be clearly stated in writing before payment or contract approval.

5. Shipping Damage or Loss

Beetail Steel Industrial LLC takes full responsibility for items that are damaged or lost in transit. If your order arrives damaged, please follow the steps below so we can resolve the issue promptly:

  1. Inspect your shipment before signing the delivery receipt.

  2. Refuse the shipment if damage is visible and contact us immediately.

  3. Save all packaging materials and photos of the damage for claim purposes.

If damage is confirmed, we will cover return shipping and provide a replacement at no cost to the customer.

If the item is accepted upon delivery and later found damaged, the customer must report it within 48 hours of receipt to be eligible for replacement.

6. Customs, Duties, and Taxes (International Orders)

All customs duties, import taxes, or brokerage fees are the responsibility of the customer.
Beetail Steel Industrial LLC is not responsible for delays caused by customs clearance.

7. Delivery Appointments

For large or freight shipments (such as prefab units, guard booths, or trailers), the carrier will contact you directly to schedule a delivery appointment.
Please ensure that the delivery location is accessible for large trucks and that someone is available to sign for the delivery.

8. Contact

For any shipping-related inquiries, please contact:
📧 customersupport@beetail.store
📞 +1 (888) 931-2675